Kotz Heating, Cooling & Plumbing: Quality Without Compromise
Better Than We Found It Guarantee
If we cause any mess we can’t take care of ourselves, Kotz will gladly pay for it to be professionally corrected.
Apples to Apples Guarantee
Kotz promises that you will not find a licensed contractor who can provide you with a comparable installation or work to be performed with the same written guarantees for less. If so, and your work has not begun yet, we will refund the difference plus give you an additional $250 for your trouble.*
*Comparison must be a published, “apples to apples” comparison listing all the company written guarantees. Requests must be in writing within 14 days of estimate provided prior to work being performed. Your request must include the original published comparison as stated above - showing the “apples to apples” comparison.
Kotz Cares Guarantee
For your safety and peace of mind, Kotz cares and realizes the importance of knowing the contractor and staff you allow in your home:
- Undergo extensive background checks.
- Participate in random drug testing.
- Are licensed, bonded and insured.
- Receive ongoing training to stay current with new technology, including important energy-efficient processes.
Above & Beyond Guarantee
We go above industry standards by offering an exclusive 10-year parts, 5-year labor warranty, plus 5-year maintenance on new heating and cooling systems. We also offer a 1-year parts and labor warranty on HVAC replacement parts. New water heater and water softener installations have a 2-year labor warranty.
On Time Guarantee
If a Kotz staff member is ever late for your scheduled appointment without advance notification to you, we will credit $25 to your account.
Red Carpet Priority Service Guarantee
Kotz’s Red Carpet Maintenance members receive top priority—always. We guarantee that as a maintenance customer we will make every effort to service your needs on the very same day that you have an issue.
Lifetime Workmanship Guarantee
With our installations, we ensure:
- Your home will be well cared for by our staff and work will be completed with speed and precision.
- 100% happiness is guaranteed—we will wear booties, clean up upon completion and take personal responsibility for the job site.
- We will be polite and courteous.
No Lemon Guarantee
Kotz understands that not every manufactured piece of plumbing, cooling and heating equipment is going to run 100% perfect 100% of the time.
- If your air conditioner fails three times for the same reason in the first five years, a new outside unit will be installed.*
- If your furnace heat exchanger fails in the first 10 years, a new furnace will be installed.*
- If your Kotz installed water heater fails three times for the same reason in the first year, a new one will be installed.
*Guarantee is on Kotz installed equipment only and must be maintained with our Red Carpet Maintenance Plan.