Can you just snap your fingers and become a teacher? An accountant? A mechanic? No, of course not. It all takes training, and the same is true for HVAC technicians.
Over the years Kotz Heating, Cooling & Plumbing has talked many times about the wonderful technological advances in heating and cooling homes and businesses in Waterford, MI, and the surrounding area. The progress has been nothing short of amazing which is really good news for consumers.
On the other side of the coin, those systems have become much more complicated requiring more and better training of the HVAC technicians who work for Kotz Heating, Cooling & Plumbing. We want our clients to know training is a top priority before any of our employees enter your home to do HVAC maintenance and the process starts long before the person comes to your front door:
The foundation is often constructed while a person is earning a high school diploma or GED. If you are thinking about an HVAC career you should have strong skills in the industrial arts. Learning to work with your hands. You should not shy away from the physical sciences like chemistry and physics which can also be helpful.
This is usually the next step in HVAC training following high school. A one or two-year program at a technical school teaches the basics of heating and cooling. This training is valuable,
but completing technical training is not sufficient enough to let these young people start working by themselves on the expensive systems in your Waterford, MI home or business.
Learning Their Craft
When Kotz hires these promising graduates, they start by working with more experienced HVAC technicians to gain on the job experience. This includes riding along on HVAC maintenance calls and assisting the installation teams.
Employees will also get extensive brand-specific training for the product lines carried by Kotz. Trane furnaces, air conditioners, and heat pumps or boilers and tankless water heaters by Navien are some good examples. This means the technician is intimately familiar with the equipment in your home.
Advanced Training & Certification
As technicians gain experience the training curve gets steeper. Kotz pushes all of them to be NATE (North American Technician Excellence) certified. It’s your assurance the HVAC technician has completed training on the latest technology used in the heating and cooling systems in your Waterford, MI home.
But Wait, There’s More
Kotz takes our HVAC training to an entirely different level. Our in-house trainer, John Wenner, goes far beyond the nuts and bolts saying, “This stage of training isn’t about the technical stuff. Instead, it’s about teaching them to listen and ask questions.”
“We’re giving these HVAC technicians listening skills so they can ask a client the appropriate questions to find out what’s taking place in the home,” said Wenner. To him, this makes the entire evaluation process much more efficient.
The end result of all this training is a better experience for you the client and more fruitful and rewarding career for the HVAC technicians we employ. Be sure to like and follow us on Facebook and Twitter to learn more about Kotz Heating, Cooling & Plumbing.